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What is this guide about?

Chabots are here, they’re evolving, and they’re powering more and more customer conversations by the day. In this guide, we explore how these AI assistants boost customer experience and bring a real competitive advantage to businesses — no matter what the industry.

Here’s what you’ll learn:

  • The types of chatbots available, their capabilities, and their benefits
  • What happens when chatbots fail
  • Chatbot use cases across a number of different industries
  • What a chatbot should be like
  • How you know you need a chatbot
  • A four-step rubric of how to create a chatbot

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