The Future of CX: How to Create Frictionless Self-Service Experiences
The key to customer loyalty in retail is a seamless shopping journey and exceptional service — and it all starts with the right technology.
This session will guide you on how to build better relationships with consumers, moving from siloed information and reactive service to connected, proactive customer conversations powered by customer service tech.
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Key takeaways from this session include:
The benefits of unifying communication across all channels
Ways to empower agents with customer context
How self-service, automation, and bots can simplify workflows
Meet the Speakers
Alicia Esposito, VP of Content, Retail TouchPoints