ON DEMAND

The Future of CX: How to Create Frictionless Self-Service Experiences

The key to customer loyalty in retail is a seamless shopping journey and exceptional service — and it all starts with the right technology.

This session will guide you on how to build better relationships with consumers, moving from siloed information and reactive service to connected, proactive customer conversations powered by customer service tech.

View on Demand

Key takeaways from this session include:

- The benefits of unifying communication across all channels
- Ways to empower agents with customer context
- How self-service, automation, and bots can simplify workflows

Meet the Speakers

Headshots_Alicia Esposito
Alicia Esposito,
VP of Content,
Retail TouchPoints

Headshots_Adam Blair
Adam Blair,
Editor,
Retail TouchPoints

Christine Russo,
Principal,
RCCA