According to Gartner, 84 percent of consumers are more willing to do business with companies that offer self-service options — but many brands are still lagging behind when it comes to providing these options.
Discover how leading brands are delivering self-service excellence across all channels and how you can implement them into your business too.
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In this session we'll cover:
How self-service offerings can help brands top customer expectations
The different types of self-service options
The spectrum of offering and where self-service options fit within the customer journey
Meet the Speakers
Amrit Dhangal CEO, Co-Founder Acquire
Brian Cantor Principal Analyst & Director CCW Digital