Unify, Streamline, Connect: How to Build Better Customer Journeys
Build a customer service tech stack that will help you take a proactive approach to service, simplify workflows, and impress your customers.
The more complicated the customer journey, the more likely your customers will be willing to bail and move on to the next company.
This session will uncover how to build a customer service tech stack that will help you take a proactive approach to customer service, and simplify the customer journey and agent workflows — all while impressing your customers.
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Key takeaways from this session include:
Implement self-service tools for faster, more convenient support
Unify customer communication across all channels and eliminate information silos
Collect and analyze valuable insights from customer data to anticipate behavior in real-time