What is this factsheet about?

Acquire’s financial service report is a practical exploration of digital banking from the perspective of customers. The report is generated by garnering data from reliable sources like FSI ( Prominent Financial Services Industry) and banking customers.

Here’s what you’ll learn:

  • What do customers do when faced with poor customer service?
  • What are their expectations in terms of personalized banking?
  • What digital pain points do you need to fix?
  • How do you empower agents to meet changing customer expectations?

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