A personalized self-service strategy makes your customers' lives easier, improves deflection, and enhances workflow efficiency.
Get My Copy >In theory, self-service is a pathway to customer satisfaction. In practice, self-service can be a major source of frustration.
What is causing the disconnect? The answer is simple: self-service initiatives have long been rooted in call deflection rather than customer empowerment.
This report will cover how to enable customers to successfully solve problems on their own by using the right channels and technology.